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Roto-Rooter

Cincinnati, Ohio

Industry: Nation’s largest plumbing and drain cleaning service company with more than 100 company owned branch and contractor territories and 500 franchise operations.

Solution: Xora provides automatic time tracking, capturing the location, date and time a worker starts and ends a shift; automated job close out is possible using menus referencing Roto-Rooter pricing, business rules and POS capabilities let workers create invoices and accept customer payment in the field; mobile field data collection is enabled via voice menus; managers can generate worker and fleet summary reports.

Results: Roto-Rooter has been able to reduce its number of call centers from 60 to 3. More efficient job processing has resulted in a reduction of job close out times from 20 minutes to 90 seconds; the company has saved $500,000 annually in credit card transaction fees and $140,000 annually through the elimination of paper forms.

Quote: “Prior to implementing Xora, it took our technicians eight minutes on average to communicate the necessary job completion information via phone back to the office after every service call. With Xora, this step is now done automatically and it takes less than three minutes. This means our technicians are able to complete more jobs every day.” Steve Poppe, CIO, Roto-Rooter